The unemployment benefit for workers in ERTE, as well as the amount to be collected, can be consulted in the SEPE Virtual Office.
Through the Electronic Office of the SEPE you can consult the status of the ERTE or unemployment benefit. It will appear if it has been accepted or denied, as well as the causes and the amount to be charged.
The SEPE allows the consultation of the benefits by ERTE through its Virtual Office. To carry out the identification, request the digital certificate, electronic DNI, username and password or Key System. To find out how the SEPE Electronic Office works, you can consult this 2021 Guide.
The Covid19 health pandemic and the current State of Alarm make many companies prefer to carry out this temporary ERE to avoid job destruction and keep the workforce for when the economic situation improves.
How to see my ERTE in the SEPE?
The first thing is to enter the Electronic Office of the INEM. Next, a new tab opens with all the unemployment benefits that can be consulted. In this list, you have to look for ‘unemployment protection’. Click on the letters.
Next, you will have to give to ‘Consult data and receipt of your benefit’. From the available options, click on ‘Consult service’. Now is when you have to show that it is the beneficiary and not someone else who is asking about the status of your ERTE.
Well, you will have to identify yourself correctly using the electronic certificate, DNI-e or Key system. In the event that the user does not have any of these options, they will have to request a PIN code.
The amount, duration and status of the ERTE unemployment benefit will be clearly explained. In the event that it appears denied, it is best to contact the company directly, since it is those responsible who must ask for explanations.
Where to call if I have not collected the ERTE?
If the ERTE income does not appear in the bank, the first thing is to call the superiors in the company. Those responsible for the business are the ones who present the request and must correct errors. But it may be that they refer the same worker to be the one who contacts the SEPE.
In these cases, it is advisable to use RATEL, the Telephone Attention Office, which has free telephone numbers available to contact the INEM closest to your residence. It may take time to pick up the phone. As long as the Alarm State lasts, it is normal. The civil servants are saturated with work. The best thing is to keep trying.
There is also option B, go to the offices of the State Public Employment Service by appointment. An official will explain the missing documents in the event that the ERTE status is denied or there is a problem.
How do I know how much I am going to charge for my ERTE?
Consulting in the Electronic Headquarters, the Virtual Office, of the SEPE. There are two ways to identify yourself, using electronic and digital documentation or through what are called ‘contrast data’.
The first thing, therefore, is to enter the web, and you will have to locate the button or link where you mark ‘Electronic procedures and services’, then click ‘people’. Click on ‘check data and receipt of your service’.
Time to identify. You will have to follow the same previous procedure, that is, the digital certificate, the DNI-e or Password. It may be that none of these systems are activated, in which case it will be necessary to look at ‘contrast data’.
Here what is needed is the National Identity Document or NIE number for foreigners, in addition, the ten digits of the current account and the telephone number. If it matches the data that the SEPE has in its files, the amount of unemployment benefit will appear.
How to claim dependent children from the SEPE?
Through the sepe website (sepe.es) using the Electronic Headquarters or by calling the telephone numbers provided to answer questions about unemployment benefits and workers in ERTE.
We must be very aware of this aspect since, during the first avalanche of ERTE in May 2020, the INEM began to automatically recognize dependent children who were not included in the file.
In the report of family responsibilities, those under 26 years of age who are economically dependent, as well as the disabled, must appear.
