To apply for unemployment benefit or subsidy, you must first contact the SEPE. Prior appointment, free phone or pre-application form.
To contact the SEPE, there are four ways: to go in person to the offices by appointment, the pre-application form, the Electronic Office and by calling the toll-free numbers.
Through each of them, you can manage and request unemployment benefit, subsidy, sign up for interviews and job offers or request to participate in one of the free online courses approved to improve professional training.
It is necessary to be registered as a job seeker, BAE, to be able to carry out any of these procedures.
How to contact the State Public Employment Service
When carrying out an action or question, there are three means to which the pre-application form is now added. It is a new measure to avoid attention to the public in offices due to the Covid19 crisis.
That is, now it is possible to call the toll-free numbers for the unemployed and companies with workers in ERTE, in addition to going to the offices or contacting through the Electronic Headquarters.
How to contact the SEPE by phone?
The INEM has a list of toll-free telephone numbers that you can use to ask questions or make changes to the application for unemployment benefit. As it is a call within the same province, there is no additional cost for the telephone service.
Apart from these provincial numbers, the SEPE has the telephone number 912738383 where an official will answer the query immediately. Now, with the Covid19 crisis, it is more complicated for them to attend to the first, but it is always good to insist.
To answer questions related to the ERTE unemployment benefit, the INEM enables a special schedule from 8:00 a.m. to 8:00 p.m.
INEM Electronic Office
The SEPE Virtual Office is one of the most convenient ways to carry out any unemployment benefit or subsidy procedure, as well as to check the status of the application or check the collection of unemployment.
Using the Electronic Office is simple, but to start working it needs the user to identify himself using the electronic certificate, Cl @ ve System, DNIe or name and password. The latter is provided by the Employment Office when registering the claim.
How to get an appointment at the SEPE?
Going to the INEM offices by appointment is very simple. When confirming the appointment, which can be requested through the Electronic Office, the job seeker will receive a confirmation email.
When going to the office, it is essential to bring your ID or any documentation that proves your identity because the worker will ask for it. Once the day marked and selected appears, it can be changed and even canceled in the event that there is some other commitment or the unemployed person finds a job.
Lately, and due to the collapse in the SEPE offices, it is difficult to get an appointment immediately. The safest thing is that the user will find it a few weeks later, but this circumstance will not affect the collection of unemployment benefit.
INEM pre-application form
Due to the pandemic, the SEPE starts a new form of online care for the unemployed who want to request its benefit. It is a pre-application form that connects with the Electronic Office.
To access this form, it is important to be sure that it corresponds to collect the unemployment, whether it is the contributory, the insufficient contribution or the end of the employment contract. When you have the necessary data, you have to fill in the application form.
By clicking ‘Send’, the SEPE worker already has a record and will call the beneficiary in a few hours to finish closing and specifying the unemployment benefit.
Administrative mail
You can also communicate with the SEPE through an administrative, certified mail. The procedures most carried out with this route are those that refer to the refunds of undue income by ERTE.
In this letter, you must include the details of the query to be made or the procedure and service you want to request information about. After sending it, the Public Administration will call the beneficiary to correct any doubts regarding the payment of their financial aid.
It must be taken into account that, since the State of Alarm began in March 2020, the social networks of the State Employment Service are an excellent means of communication with the user. The reason is that they usually answer questions quickly and publish the information immediately.
